Joan Serravalle : Chief Operations Manager

As the Office Manager for Payroll Consultants for the past 17 years, Joan provides excellent attention to detail in every aspect of the company’s organization, administration, and client services. She has extensive experience and is equipped with exceptional skills to efficiently facilitate all administrative tasks including scheduling and correspondence, marketing, accounts payable and receivable, and the full assistance and support of the team. She is also highly effective in communicating and assisting clients in need of the comprehensive services, which range from Insurance, Payroll and Employee Benefits to PEO Services and more, helping them achieve solutions to meet their needs and achieve their goals.

Those who know Joan say that it is very evident that she loves her work. Joan says that she admires the company for the valuable services that they consistently provide to so many businesses, and she is so very proud to be an associate there. She says that the best part of her job is being genuinely helpful to the clients, to her co-workers and to the owner of the company, Frankie VanDeBoe.

According to Joan, “Frankie is an extraordinary businessman and a wonderful person whose nature is to work hard, work smart and to help others in every way he can. The longevity of his employees and clients speaks volumes to his character and expertise.” On the flip side, Frankie boasts, “Consistently, over the many years of employment, Joan has been like a rock, very sensible, pleasant, cool and casual while handling a great deal of responsibility on her job. She is a pleasure to work with and we all love her and appreciate her friendly, respectful demeanor.”

“Anything that I can do to help the consultants help our clients, I am eager to do. All of my co-workers share a dedicated work ethic and the same vision which is to help our clients and prospects in any way we possibly can, focusing our efforts on what is in the best interest of the client.” said Joan. According to her co-workers, Joan plays a hugely important role in the company, and they consider her irreplaceable. Co-worker comments include: “She keeps this business running!” “I can’t say enough about the value of her contribution to the company and to the clients.” “I’ve known Joan for many years, and she is such a great person and a tremendously hard worker, excellent at what she does.” “Joan is extremely organized, timely, very helpful and she has a sweet personality.” “Joan has been a leading contributor to the supportive, collaborative, efficient and harmonious work environment at Payroll Consultants.”

Joan was born & raised in Louisville, Kentucky and moved to Florida in 1997. She is happily married with two wonderful sons and four delightful grandchildren, with the 5th grandchild due in April. She and her coworkers have grown to be so close over the years that they have become like extended family. “We all share in each other’s good times and bad. We support each other in and out of the office.” There is a beautiful sentiment that Joan lives by; “In life I just try to remember that we all go through struggles and to treat everyone the way I want to be treated.”